Account
AVAS System Benefits
The AVAS app is a platform designed to assist you with monitoring the location of your vehicle as well as your vehicle's health. In the app, you can track your vehicle's current location as well as see a trail of past locations up to the last 365 ...
Can I Request The Reporting History Of My AVAS System?
Yes. You can request the reporting history of your AVAS system by submitting a request to our support department at, https://support.myavas.com/. A representative will assist you within 1-2 business days of receiving your support ticket.
How Accurate Is The MPH (Miles Per Hour) In The App?
The vehicle speed that you see in the app is the exact speed that the vehicle was traveling at in that specific moment the AVAS system reported the movement update. It is possible to see the speed fluctuate depending on traffic.
Can AVAS Remotely Unlock My Vehicle?
No. AVAS is unable to access any vehicle at anytime to remotely unlock the vehicle or even affect the vehicle physically in any way.
Can I Have An Emissions Test For My Vehicle While The AVAS System Is Connected?
Absolutely, yes. The AVAS system is designed to allow for diagnostics testing to be completed without affecting those diagnostics tests or compromise the integrity of the AVAS system itself.
Why Doesn't The App Show New Updates When I'm Not Driving?
The AVAS system is designed to report its location every 2 minutes while the vehicle is in use or once every 24 hours. When the vehicle is not in use, the AVAS system will go into a sleep mode and will only wake up once every 24 hours to report its ...
How Do I Add Another Email Address On File?
In order to add another email address on file, you will need to submit a request to our support team at https://support.myavas.com/.
Does AVAS Provide Roadside Assistance?
AVAS does not provide roadside assistance at this time.
VIN Already In Use Error Message
If you are experiencing issues with registering your VIN on either our registration website or our app, please submit a ticket to our support team through the app or our support page at https://support.myavas.com/.
I Sold My Vehicle
If you have sold your vehicle while your AVAS system is still installed, there are a few ways we are able to proceed: You may have your AVAS system transferred to the new owner of the vehicle. This means you will forfeit all ownership and rights to ...
Can I Install The AVAS System Myself?
We highly recommend having a trained professional complete the installation of any and all AVAS systems. However, it is possible to install an AVAS system on your own. Please contact the AVAS support team in order to obtain more information regarding ...
Can I Transfer Ownership Of My AVAS System To Someone Else?
Yes. It is possible to transfer ownership of your AVAS system to someone else. In order to transfer ownership of your AVAS system it requires both consenting parties to contact AVAS's support team. Please contact our support team by submitting a ...
Can I Transfer My AVAS System To Another Vehicle?
Absolutely, yes. You are the owner of your AVAS system and you can have your AVAS system placed into any vehicle you own. Transferring your AVAS system to another vehicle does require us at AVAS to make changes to your account. So, if you would like ...
Does The AVAS System Operate Worldwide?
The AVAS system is not designed to operate anywhere outside of the U.S.
Where Can I Have My AVAS System Serviced?
It is alway best to have your AVAS system serviced by the original dealership you purchased your vehicle from. All of our approved dealerships are trained to install, service and replace the AVAS system. Taking your AVAS system to be serviced at any ...
Where Is My Warranty Valid?
Your limited warranty is valid at the dealership you originally purchased your vehicle from and is only valid during the active years of service. For anymore information regarding your warranty, please reach out to our support team by submitting a ...
Can I Buy An AVAS System Directly From AVAS?
Unfortunately AVAS does not sell direct retail. However, there are certain scenarios where we may be able to accommodate customers. If you would like to see available options on purchasing an AVAS unit, please reach out to our support team by ...
How Do I Purchase AVAS For Another Vehicle?
Please reach out to our support department through the support form in the app or our support page at https://support.myavas.com/ and we will be happy to provide more information regarding purchasing an additional AVAS system for your vehicle.
Am I Required To Purchase AVAS When Purchasing A Vehicle?
The AVAS system is purchased through local dealerships within the U.S. Purchase requirements may vary. We suggest speaking with the selling dealership for more information prior to purchasing your vehicle.
What Does Stopped Reporting Mean?
A stopped reporting notification means that your AVAS system is no longer reporting properly. This could be for various reasons such as a defective AVAS system, the system has been disconnected from power or even that system not being able to ...
What Does Power Disconnect mean?
When you receive a power disconnect notification it means that your AVAS system has been disconnected from its power source. Your AVAS system will no longer report properly and requires maintenance. The best way to remedy this issue is to contact the ...
Is Purchasing An AVAS System Mandatory?
AVAS is purchased through local dealerships within the U.S. Purchase requirements may vary. We suggest speaking with the selling dealership for more information prior to purchasing your vehicle.