Why Is The Location Not Updating/Showing The Incorrect Location?
If the app shows you the incorrect location or is not updating the location of your vehicle, please submit a ticket to our support team in the app under the "Support Form" option in the app or
our support page at https://support.myavas.com/.
Related Articles
Time In The App Is Incorrect
If the time your AVAS system is reporting is different than the time in your area is, there are a couple of reasons why this would occur: The time zone your AVAS system is set too is incorrect. This typically happens when a vehicle is purchased and ...
Why Doesn't The App Show New Updates When I'm Not Driving?
The AVAS system is designed to report its location every 2 minutes while the vehicle is in use or once every 24 hours. When the vehicle is not in use, the AVAS system will go into a sleep mode and will only wake up once every 24 hours to report its ...
How To Report Your Vehicle Stolen
To report your vehicle stolen simply follow the steps below: Call the Stolen Vehicle Recovery Call Center. Have the VIN# to your vehicle ready or account name and be prepared to answer the security question you setup during registration. Provide the ...
Where Can I Have My AVAS System Serviced?
It is alway best to have your AVAS system serviced by the original dealership you purchased your vehicle from. All of our approved dealerships are trained to install, service and replace the AVAS system. Taking your AVAS system to be serviced at any ...
How Do I Setup Alert Notifications?
You can setup alert notifications in the app under the Notifications Settings tab. 1. Click on the top left Icon in the app 2. Select the Notifications Settings option. 3. Select the notifications you would like to receive and the toggle button will ...