Time In The App Is Incorrect
If the time your AVAS system is reporting is different than the time in your area is, there are a couple of reasons why this would occur:
- The time zone your AVAS system is set too is incorrect.
- This typically happens when a vehicle is purchased and then driven across the country.
- Your AVAS system was unable to connect to the gps network in real time.
- When an AVAS system is unable to obtain adequate signal, it back logs all of the reports and then sends them out to be processed in a single moment. This means that when all of the back logged reports are sent out, they will be sent out at the same time and appear to have an incorrect time.
In the case where you require to have your time zone updated, please reach out to our support team at, https://support.myavas.com/, and someone will available to assist you within 24-48 business hours of receiving your support ticket.
Why Is The Location Not Updating/Showing The Incorrect Location?
If the app shows you the incorrect location or is not updating the location of your vehicle, please submit a ticket to our support team in the app under the "Support Form" option in the app or our support page at https://support.myavas.com/.
How To Report Your Vehicle Stolen
To report your vehicle stolen simply follow the steps below: Call the Stolen Vehicle Recovery Call Center. Have the VIN# to your vehicle ready or account name and be prepared to answer the security question you setup during registration. Provide the ...
Why Doesn't The App Show New Updates When I'm Not Driving?
The AVAS system is designed to report its location every 2 minutes while the vehicle is in use or once every 24 hours. When the vehicle is not in use, the AVAS system will go into a sleep mode and will only wake up once every 24 hours to report its ...
How Do I Add/Remove A User In The App?
In order to add a user in the app: Click on the top left icon Then select the users tab Click on the bottom right icon and fill out the information Hit save and then you're done In order to delete a user in the app click on the top left icon Then ...
How Accurate Is The MPH (Miles Per Hour) In The App?
The vehicle speed that you see in the app is the exact speed that the vehicle was traveling at in that specific moment the AVAS system reported the movement update. It is possible to see the speed fluctuate depending on traffic.